diff --git a/src/containers/cstmrService/inquiry/UserInquiryContainer.js b/src/containers/cstmrService/inquiry/UserInquiryContainer.js
index 2b7000b..65fd98e 100644
--- a/src/containers/cstmrService/inquiry/UserInquiryContainer.js
+++ b/src/containers/cstmrService/inquiry/UserInquiryContainer.js
@@ -11,7 +11,7 @@ import { ConfirmModal } from '../../../components/modal/ConfirmModal';
 
 export default function UserInquiryContainer({ memberName }) {
   const dispatch = useDispatch();
-  const { userList: lists, adminDetail: detail } = useSelector(
+  const { userList: lists, userDetail: detail } = useSelector(
     state => state.qnaState
   );
 
@@ -122,9 +122,9 @@ export default function UserInquiryContainer({ memberName }) {
   // 1:1 문의/수정 Modal handler
   const handlerInquiryModal = qnaSno => {
     if (!isInquiryModalOpen && qnaSno) {
-      dispatch(Actions.ADMIN_DETAIL.request(qnaSno));
+      dispatch(Actions.USER_DETAIL.request(qnaSno));
     } else {
-      dispatch(Actions.ADMIN_DETAIL_INITAL());
+      dispatch(Actions.USER_DETAIL_INITAL());
       setInquiryForm({
         category: '칭찬',
         contact: '',
@@ -204,7 +204,7 @@ export default function UserInquiryContainer({ memberName }) {
       dispatch(Actions.USER_INQUIRY.request(form));
     } else if (type === 'edit') {
       dispatch(
-        Actions.USER_INQUIRY_UPDATE.request({
+        Actions.USER_UPDATE.request({
           qnaSno,
           category,
           contact,
@@ -232,7 +232,7 @@ export default function UserInquiryContainer({ memberName }) {
   // 문의 삭제
   const handlerDeleteInquiry = () => {
     const { qnaSno } = inquiryForm;
-    dispatch(Actions.ADMIN_DELETE.request({ qnaSno, role: 'user' }));
+    dispatch(Actions.USER_DELETE.request({ qnaSno }));
     setIsInquiryModalOpen(false);
   };
 
diff --git a/src/modules/cstmrService/inquiry/action/index.ts b/src/modules/cstmrService/inquiry/action/index.ts
index 90455bc..ab4a59d 100644
--- a/src/modules/cstmrService/inquiry/action/index.ts
+++ b/src/modules/cstmrService/inquiry/action/index.ts
@@ -10,7 +10,8 @@ import {
   IQnaUserList,
   IQnaUserSearch,
   IQnaUserInquiry,
-  IQnaUserInquiryUpdate
+  IQnaUserDetail,
+  IQnaUserUpdate
 } from '../model';
 
 // 관리자 목록 조회
@@ -51,13 +52,23 @@ const USER_INQUIRY_REQUEST = 'cstmrService/qna/USER_INQUIRY_REQUEST';
 const USER_INQUIRY_SUCCESS = 'cstmrService/qna/USER_INQUIRY_SUCCESS';
 const USER_INQUIRY_FAILURE = 'cstmrService/qna/USER_INQUIRY_FAILURE';
 
+// 사용자 문의 상세보기
+const USER_DETAIL_REQUEST = 'cstmrService/qna/USER_DETAIL_REQUEST';
+const USER_DETAIL_SUCCESS = 'cstmrService/qna/USER_DETAIL_SUCCESS';
+const USER_DETAIL_FAILURE = 'cstmrService/qna/USER_DETAIL_FAILURE';
+
+// 관리자 문의 상세보기 초기화
+const USER_DETAIL_INITAL_ACTION = 'cstmrService/qna/USER_DETAIL_INITAL';
+
+// 사용자 문의 삭제
+const USER_DELETE_REQUEST = 'cstmrService/qna/USER_DELETE_REQUEST';
+const USER_DELETE_SUCCESS = 'cstmrService/qna/USER_DELETE_SUCCESS';
+const USER_DELETE_FAILURE = 'cstmrService/qna/USER_DELETE_FAILURE';
+
 // 사용자 문의 수정
-const USER_INQUIRY_UPDATE_REQUEST =
-  'cstmrService/qna/USER_INQUIRY_UPDATE_REQUEST';
-const USER_INQUIRY_UPDATE_SUCCESS =
-  'cstmrService/qna/USER_INQUIRY_UPDATE_SUCCESS';
-const USER_INQUIRY_UPDATE_FAILURE =
-  'cstmrService/qna/USER_INQUIRY_UPDATE_FAILURE';
+const USER_UPDATE_REQUEST = 'cstmrService/qna/USER_UPDATE_REQUEST';
+const USER_UPDATE_SUCCESS = 'cstmrService/qna/USER_UPDATE_SUCCESS';
+const USER_UPDATE_FAILURE = 'cstmrService/qna/USER_UPDATE_FAILURE';
 
 export const ADMIN_LIST = createAsyncAction(
   ADMIN_LIST_REQUEST,
@@ -95,7 +106,6 @@ export const ADMIN_DELETE = createAsyncAction(
     anserStatus: string;
     createUserNm: string;
     qnaSno: number;
-    role: string;
   },
   {},
   AxiosError
@@ -113,11 +123,31 @@ export const USER_INQUIRY = createAsyncAction(
   USER_INQUIRY_FAILURE
 )<IQnaUserInquiry, {}, AxiosError>();
 
-export const USER_INQUIRY_UPDATE = createAsyncAction(
-  USER_INQUIRY_UPDATE_REQUEST,
-  USER_INQUIRY_UPDATE_SUCCESS,
-  USER_INQUIRY_UPDATE_FAILURE
-)<IQnaUserInquiryUpdate, {}, AxiosError>();
+export const USER_DETAIL = createAsyncAction(
+  USER_DETAIL_REQUEST,
+  USER_DETAIL_SUCCESS,
+  USER_DETAIL_FAILURE
+)<number, IQnaUserDetail, AxiosError>();
+
+export const USER_DETAIL_INITAL = createAction(USER_DETAIL_INITAL_ACTION)();
+
+export const USER_UPDATE = createAsyncAction(
+  USER_UPDATE_REQUEST,
+  USER_UPDATE_SUCCESS,
+  USER_UPDATE_FAILURE
+)<IQnaUserUpdate, {}, AxiosError>();
+
+export const USER_DELETE = createAsyncAction(
+  USER_DELETE_REQUEST,
+  USER_DELETE_SUCCESS,
+  USER_DELETE_FAILURE
+)<
+  {
+    qnaSno: number;
+  },
+  {},
+  AxiosError
+>();
 
 const actions = {
   ADMIN_LIST,
@@ -128,7 +158,10 @@ const actions = {
   ADMIN_DELETE,
   USER_LIST,
   USER_INQUIRY,
-  USER_INQUIRY_UPDATE
+  USER_DETAIL,
+  USER_DETAIL_INITAL,
+  USER_UPDATE,
+  USER_DELETE
 };
 
 export type QnaAction = ActionType<typeof actions>;
diff --git a/src/modules/cstmrService/inquiry/apis/index.ts b/src/modules/cstmrService/inquiry/apis/index.ts
index a337e7d..f19595b 100644
--- a/src/modules/cstmrService/inquiry/apis/index.ts
+++ b/src/modules/cstmrService/inquiry/apis/index.ts
@@ -1,10 +1,6 @@
 import axios from '../../../utils/customAxiosUtil';
 import qs from 'qs';
-import {
-  IQnaUserInquiry,
-  IQnaUserInquiryUpdate,
-  IQnaUserSearch
-} from '../model';
+import { IQnaUserInquiry, IQnaUserSearch, IQnaUserUpdate } from '../model';
 
 export const qnaAPI = {
   adminList: async (data: {
@@ -73,7 +69,10 @@ export const qnaAPI = {
       }
     });
   },
-  userInquiryUpdate: async (data: IQnaUserInquiryUpdate) => {
+  userDetail: async (qnaSno: number) => {
+    return await axios.get(`api/cns/qna/${qnaSno}`);
+  },
+  userUpdate: async (data: IQnaUserUpdate) => {
     const params = {};
     Object.keys(data).forEach(i => {
       if (data[i]) {
@@ -86,5 +85,8 @@ export const qnaAPI = {
     });
 
     return await axios.put(`api/cns/qna${queryString}`);
+  },
+  userDelete: async (qnaSno: number) => {
+    return await axios.delete(`api/cns/qna/${qnaSno}`);
   }
 };
diff --git a/src/modules/cstmrService/inquiry/model/index.ts b/src/modules/cstmrService/inquiry/model/index.ts
index 04e0ea0..895ab86 100644
--- a/src/modules/cstmrService/inquiry/model/index.ts
+++ b/src/modules/cstmrService/inquiry/model/index.ts
@@ -2,6 +2,7 @@ export interface IQnaState {
   adminList: IQnaAdminList[];
   adminDetail: IQnaAdminDetail;
   userList: IQnaUserList[];
+  userDetail: IQnaUserDetail;
 }
 
 export interface IQnaAdminList {
@@ -96,7 +97,28 @@ export interface IQnaUserInquiry {
   content: string;
 }
 
-export interface IQnaUserInquiryUpdate extends IQnaUserInquiry {
+export interface IQnaUserDetail {
+  qnaSno: number;
+  targetSno: number;
+  category: string;
+  title: string;
+  content: string;
+  anserContent: string;
+  anserStatus: string;
+  anserProcDt: string;
+  anserUserNm: string;
+  viewCnt: number;
+  fileGroupNo: number;
+  expsrYn: string;
+  createUserNm: string;
+  createUserId: string;
+  createDt: string;
+  updateUserId: string;
+  updateDt: string;
+  files: IQnaFiles[];
+}
+
+export interface IQnaUserUpdate extends IQnaUserInquiry {
   qnaSno: number;
 }
 
@@ -122,5 +144,25 @@ export const initalState = {
     updateDt: '',
     files: []
   },
-  userList: []
+  userList: [],
+  userDetail: {
+    qnaSno: 0,
+    targetSno: 0,
+    category: '',
+    title: '',
+    content: '',
+    anserContent: '',
+    anserStatus: '',
+    anserProcDt: '',
+    anserUserNm: '',
+    viewCnt: 0,
+    fileGroupNo: 0,
+    expsrYn: '',
+    createUserNm: '',
+    createUserId: '',
+    createDt: '',
+    updateUserId: '',
+    updateDt: '',
+    files: []
+  }
 };
diff --git a/src/modules/cstmrService/inquiry/reducers/index.ts b/src/modules/cstmrService/inquiry/reducers/index.ts
index 50c6fa4..0856ac8 100644
--- a/src/modules/cstmrService/inquiry/reducers/index.ts
+++ b/src/modules/cstmrService/inquiry/reducers/index.ts
@@ -32,4 +32,17 @@ export const qnaReducer = createReducer<IQnaState, Actions.QnaAction>(
       const data = action.payload;
       draft.userList = data || [];
     })
+  )
+  // 사용자 상세
+  .handleAction(Actions.USER_DETAIL.success, (state, action) =>
+    produce(state, draft => {
+      const data = action.payload;
+      draft.userDetail = { ...state.userDetail, ...data };
+    })
+  )
+  // 유저 상세 초기화
+  .handleAction(Actions.USER_DETAIL_INITAL, (state, action) =>
+    produce(state, draft => {
+      draft.userDetail = initalState.userDetail;
+    })
   );
diff --git a/src/modules/cstmrService/inquiry/sagas/index.ts b/src/modules/cstmrService/inquiry/sagas/index.ts
index d2f0456..6fbfcee 100644
--- a/src/modules/cstmrService/inquiry/sagas/index.ts
+++ b/src/modules/cstmrService/inquiry/sagas/index.ts
@@ -120,8 +120,7 @@ function* adminDeleteSaga(
   action: ActionType<typeof Actions.ADMIN_DELETE.request>
 ) {
   try {
-    const { category, anserStatus, createUserNm, qnaSno, role } =
-      action.payload;
+    const { category, anserStatus, createUserNm, qnaSno } = action.payload;
     const res = yield call(Apis.qnaAPI.adminDelete, qnaSno);
     const { errorCode, data } = res;
 
@@ -150,15 +149,9 @@ function* adminDeleteSaga(
       );
     }
 
-    if (role === 'user') {
-      yield put(
-        Actions.USER_LIST.request({ category: '', searchType: '', word: '' })
-      );
-    } else {
-      yield put(
-        Actions.ADMIN_LIST.request({ category, anserStatus, createUserNm })
-      );
-    }
+    yield put(
+      Actions.ADMIN_LIST.request({ category, anserStatus, createUserNm })
+    );
   } catch (error) {
     yield put(Actions.ADMIN_DELETE.failure(error));
   }
@@ -228,12 +221,39 @@ function* userInquirySaga(
   }
 }
 
-function* userInquiryUpdateSaga(
-  action: ActionType<typeof Actions.USER_INQUIRY_UPDATE.request>
+function* userDetailSaga(
+  action: ActionType<typeof Actions.USER_DETAIL.request>
 ) {
   try {
     const payload = action.payload;
-    const res = yield call(Apis.qnaAPI.userInquiryUpdate, payload);
+    const res = yield call(Apis.qnaAPI.userDetail, payload);
+    const { data, errorCode } = res;
+
+    if (errorCode) {
+      // 오류메시지 호출
+      yield put(
+        MessageActions.IS_ERROR({
+          errorCode: errorCode,
+          errorMessage: '처리중 오류가 발생하였습니다',
+          isHistoryBack: false,
+          isRefresh: false
+        })
+      );
+
+      return;
+    }
+    yield put(Actions.USER_DETAIL.success(data));
+  } catch (error) {
+    yield put(Actions.USER_DETAIL.failure(error));
+  }
+}
+
+function* userUpdateSaga(
+  action: ActionType<typeof Actions.USER_UPDATE.request>
+) {
+  try {
+    const payload = action.payload;
+    const res = yield call(Apis.qnaAPI.userUpdate, payload);
     const { errorCode, data } = res;
 
     if (errorCode) {
@@ -263,7 +283,48 @@ function* userInquiryUpdateSaga(
     );
     // yield put(Actions.USER_INQUIRY_UPDATE.success(data));
   } catch (error) {
-    yield put(Actions.USER_INQUIRY_UPDATE.failure(error));
+    yield put(Actions.USER_UPDATE.failure(error));
+  }
+}
+
+function* userDeleteSaga(
+  action: ActionType<typeof Actions.USER_DELETE.request>
+) {
+  try {
+    const { qnaSno } = action.payload;
+    const res = yield call(Apis.qnaAPI.adminDelete, qnaSno);
+    const { errorCode, data } = res;
+
+    if (errorCode) {
+      // 오류메시지 호출
+      yield put(
+        MessageActions.IS_ERROR({
+          errorCode: errorCode,
+          errorMessage: '처리중 오류가 발생하였습니다',
+          isHistoryBack: false,
+          isRefresh: false
+        })
+      );
+
+      return;
+    }
+
+    if (data) {
+      yield put(
+        MessageActions.IS_MESSAGE({
+          messageCode: DELETE_MESSAGE.code,
+          message: DELETE_MESSAGE.message,
+          isHistoryBack: false,
+          isRefresh: false
+        })
+      );
+    }
+
+    yield put(
+      Actions.USER_LIST.request({ category: '', searchType: '', word: '' })
+    );
+  } catch (error) {
+    yield put(Actions.USER_DELETE.failure(error));
   }
 }
 
@@ -275,5 +336,7 @@ export function* qnaSaga() {
   yield takeEvery(Actions.ADMIN_DELETE.request, adminDeleteSaga);
   yield takeEvery(Actions.USER_LIST.request, userListSaga);
   yield takeEvery(Actions.USER_INQUIRY.request, userInquirySaga);
-  yield takeEvery(Actions.USER_INQUIRY_UPDATE.request, userInquiryUpdateSaga);
+  yield takeEvery(Actions.USER_DETAIL.request, userDetailSaga);
+  yield takeEvery(Actions.USER_UPDATE.request, userUpdateSaga);
+  yield takeEvery(Actions.USER_DELETE.request, userDeleteSaga);
 }